退款政策

1. 月度訂閱

Creator and Pro are monthly subscriptions billed in advance through Paddle. They renew automatically until canceled. You can cancel at any time through the Paddle customer portal; access normally continues until the end of the paid billing period.

2. 申請退款

If you believe a charge is duplicated, unauthorized, technically incorrect, or the paid service was materially unavailable, contact us as soon as possible and preferably within 14 days of the charge. Include the account email and Paddle transaction or invoice reference, but never send full card details.

Requests are reviewed under applicable law, Paddle's buyer terms, and the circumstances of the charge. Stating a 14-day contact window does not limit any longer mandatory right available in your country.

3. 改變心意或未使用額度

Except where required by law or Paddle's applicable buyer terms, fees for a billing period that has begun are generally not refundable solely because you changed your mind or did not use the available quota. Any statutory cancellation or withdrawal rights remain unaffected.

4. 核准退款

Approved refunds are returned through Paddle to the original payment method. Processing time depends on Paddle, the card network, and your financial institution. A full refund may immediately end paid access or return the workspace to the Free plan; a partial refund may result in a corresponding access or quota adjustment.

5. 取消訂閱不等於刪除帳號

Canceling a subscription stops future renewal but does not delete your CommentBrief account or reports. Use the Data Deletion page separately if you want stored account and workspace data removed. An active paid subscription must be canceled before self-service account deletion so that future charges are not detached from the account.

6. 聯絡方式

Use the support address on this page for billing or refund questions. Paddle may also contact you or handle a request directly as merchant of record.